The INSPEC2T Maturity Model

TNO, May 2017

To facilitate the successful implementation and exploitation of the solution developed by INSPEC2T, the project proposes a maturity model for IT‐enabled community policing (CP). The maturity model is intended as a multi‐faceted tool. Its uses can range from planning to monitoring of Community Policing goals, be they at a strategic or operational level or of a technical, organizational, or a legal nature. Central to the maturity model is that it should reflect the philosophy of CP “built on the belief that people deserve and have a right ‘to have a say’ in policing in exchange for their participation and support”1. As such, the maturity model fulfils two main functions.

– Firstly, it helps assess the degree of sophistication (or maturity) of specific IT‐enabled CP systems. It does so by considering many dimensions, including socio-cultural; legal and ethical; technological and organizational. In other words, it assesses if the organization has the necessary vision, financing, staffing, specialist knowledge, technical assistance, communication means, legal support, social awareness, community network and support, etc. considered necessary for good IT‐enabled community policing.

– Secondly, the model offers LEAs the possibility of measuring their goals for the future against already achieved maturity levels of IT‐enabled community policing. This “reality check” can help them reformulate goals, make changes in the allocation of resources if and where needed, monitor developments and the need for strategic changes over time, etc.

The INSPEC2T maturity model defines five progressive levels (or stages) for IT‐enabled CP (see figure below), ranging from a first, prospective stage to a more sophisticated transactional/networked stage. Each level, except the initial one, is incremental in nature, in that it incorporates and builds on the achievements of the previous one.