The Cyprus test case led by ADITESS LTD, with support from Cyprus Police and the Municipalities of Engomi, Strovolos, Kaimakli & Dali took place in the city of Nicosia from the 27th of April until the 5th of May 2017. The overall goal of the Cyprus test case was to raise awareness and demonstrate the benefits in terms of security and safety that innovations in the field of Community Policing (CP) may offer as these are applied alongside the already deployed CP practices. Approximately 80 key stakeholders were involved in the Cyprus test case including Law Enforcement Agencies (LEAs), key Local Authorities, and Neighbourhood Watch teams.
The preparations for the test case began in September 2016 with the engagement of local community stakeholders in Cyprus at various events related to community policing and safety in smart cities. On 16th February 2017, a dry-run of the pilot took place during a terrorist attack exercise organized by Cyprus Police at the Mall of Cyprus in Nicosia. During this exercise, INSPEC2T was tested for usability and operation under a stressful environment. The mini pilot led to the adjustment and configuration of various elements in the INSPEC2T system.
Before the Cyprus test case began, hands on training was delivered on 27th and 28th April 2017. Two “onsite training sessions” were held for two municipalities in Nicosia. The training sessions were designed to enable the engaged end users to interact with the INSPEC2T system using the mobile phones provided and acquire hands on experience.
The actual test case took place on the 3rd and 5th May 2017, and ran in a number of different areas of the city – the municipalities of Engomi and Strovolos, over a period of time. Tests took place at discrete moments in time and were independent of each other. To better control the execution of the trials, INSPEC2T was operative only at specific times and days. Two official events were organized with the support of the City Councils of Engomi and Strovolos. These events were open to the public and enabled the Neighborhood Watch teams of each municipality to run a predefined scripted scenario and allowed participants to experience the system. The scenarios used during the actual test case included a car theft, a suspicious person in the area, a dog poisoning, a person leaving their home unattended while on vacation, and domestic violence. A final demo took place in Cyprus during INSPEC2T’s 3rd Stakeholder Advisory Group (SAG) meeting, which took place in Engomi.
The Cyprus test case provided an opportunity to disseminate information on INSPEC2T and the test case to the media. Following the success of the Cyprus test case, it was featured in a 15 minute interview on the SIGMA television channel which is one of the largest channels in Cyprus, and in a 10 minute radio interview on the 101.1 logos radio channel.
During the Cyprus test case and debriefing sessions, feedback from participants was very positive about the operation of the INSPEC2T system and participants were confident that the system could add substantial value to existing practices. The City Councils of Engomi and Strovolos and Cyprus Police highlighted how the system would add value by significantly reducing the city council’s costs when required to send out SMS messages requesting citizen intelligence. This was considered a key benefit of INSPEC2T as on a monthly basis, many thousands of euros are spent on sending out SMS messages. Furthermore, municipality officers and community policing officers outlined how the use of INSPEC2T has the potential to facilitate smoother communication between the two organisations, which would increase their effectiveness when suggesting solutions to problems. Overall, the transparency and accountability INSPEC2T offers was viewed positively by all stakeholders.
In addition to acknowledging the benefits INSPEC2T offers, participants also suggested some improvements that can be made to the system, including:
- The inclusion of the role of the municipality officer in the system and the ability to assign tasks to municipality officers. There should be the option to forward specific incidents to the relevant municipality officer and not to the police
- CP officers should be able to view content generated in other regions than their own
- Providing citizens with the ability to register to more than one division so that they are not only informed about incidents in their residential area, but also those occurring in other areas they are visiting
- A warning/notification feature that alerts citizens based on their current location (i.e., when approaching a hazardous area or an area with high criminality)
- The dynamic updating of an incident report status would mean that the citizen at any time is aware of the progress of their incident without the need to contact their CP Officer
- The ability to file reports when there is no internet connectivity. Participants suggested the ability to file reports using methods that do not rely on an internet connection
The consortium are currently working on addressing the stakeholder feedback from the Phase 1 test cases, ready for the Phase 2 test cases beginning in October 2017. Further information on the Phase 2 test cases in Groningen (The Netherlands) and Preston (The United Kingdom) can be found in the 4th INSPEC2T newsletter available here.
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