IMC, April 2017
Business Intelligence is a data analysis process that presents actionable information intending to assist the relevant experts in decision making. The main role of Business Intelligence in a system is to
- Collect, process and integrate data
- Implement and execute queries against the collected data
- Produce results that are available through reports, dashboards and visualizations.
Data in the scope of Business Intelligence processes, can either be historical information or real-time data which usually seeks to answer questions such as ‘What happened?’, ‘What is happening?’, ‘Why did it happen?/Why is it happening?’, ‘What will happen?’ and ‘What should have happened?’. Business Intelligence aims to expedite and improve decision making, optimize business processes and increase operational efficiency.
As for Business Intelligence and Analytics in the context of Community Policing, a considerable amount of attention has been focused lately on the so called Predictive Policing, a technique used by Law Enforcement Agencies (LEAs) that leverages Business Intelligence and Analytics to fight and prevent crime.
In illustrating how Business Intelligence and Analytics adoption is able to assist LEAs in their efforts to combat crime, many Predictive Policing practices can be highlighted. One of them is the generation of lists including persons that are likely to be involved in a crime as victims or as offenders, while another example is the prediction of potential crime scenes through incident report analysis and pattern identification.
The Business Intelligence and Analytics component of INSPEC2T (BI Component) serves multiple purposes in the system. One of these purposes is to compute a great variety of metrics on the activity and engagement of both citizens and LEAs in each communication channel of INSPEC2T. Another responsibility of the BI Component is to track user Key Performance Indicators (KPIs) that will be used by other INSPEC2T entities so as to implement mechanisms that will encourage user participation in the INSPEC2T system. These functionalities intend to measure and present the commitment of both the public and the police to Community Policing, giving stakeholders the opportunity to apply corrective actions in case the results are not satisfactory.
The principal functionality of Business Intelligence in INSPEC2T is the computation of metrics providing information relevant to key variables of reported incidents. These key variables refer to the following parameters: incident type (the type of crime), who (the subjects involved in the crime), where (the location of the crime) and when (the time that the crime happened). The aim behind this functionality is to provide LEAs with insights into occurring and past incidents that may be related to each other, by analysing and correlating previously unconnected sources.
Last but not least, the Business Intelligence and Analytics component of INSPEC2T provides visualizations organized in dashboards to both the Public and the Secure Portal. Through the Public Portal, the users are able to access general statistics concerning various INSPEC2T system’s operations, while through the Secure Portal the LEA users are provided with more incident-specific information.
More specifically, examples of charts provided through the Public Portal Dashboard include:
- Reports with Attachments vs Reports with No Attachments
- Number of Incident Reports per Attachment Type
- Anonymous vs Registered Users
- Witnesses vs Victims
On the contrary, through the Secure Portal Dashboard the users are provided with charts such as the following:
- Number of crimes per area
- Number of incident reports per crime
Additionally, the Secure Portal users are able to customize the area they are interested in, as well as the time period that they wish to inspect.